If you notice any suspicious activity on your BtcTurk account, you can contact us via Live Support or sending an e-mail to destek@btcturk.com.
There are multiple ways to monitor your account activities:
- "Account > Account History" menu for your deposit / withdraw activities and trades
- "Account > Order History" menu for detailed order history
- "Account > User Logs" menu for successful logins, invalid login attempts, orders, withdrawal and deposit logs, new withdrawal address addition and existing withdrawal address removal logs etc.
- "Security > Device Management" menu for monitoring all logged in devices and active sessions
For keeping your account safe;
- Do not share your e-mail address, password or 2-factor authentication code which you are using to log in.
- Do not use the same passwords for your e-mail address and BtcTurk | Kripto account.
- Change your account password regularly.
- Turkish Citizens should prefer Authenticator applications rather than SMS. It's easy to switch to Authenticator at Security > Two Factor Authentication page. Authenticator also prevents delays while logging in related to SMS delivery issues, especially for users living outside of Turkey.