Deposits to Wrong Cryptocurrency Address
It is the users' responsibility to send funds to the correct deposit address. If you have made a cryptocurrency, coin, or token transfer to the wrong BtcTurk address, please send the following information to destek@btcturk.com
- Name of Token/Coin
- Deposit Amount
- TX ID of the Transaction
- Refund Address
Please note that recovery is not guaranteed.
Cryptocurrencies that are supported for refund will be refunded within 24 hours after the refund request is received. The processes of cryptocurrencies that are not supported for refund must be reviewed.
If the recovery is successful, the funds will be transferred to the refund address you provided. It’s very important to share the correct address. You must double-check the refund address before sending it.
BtcTurk | Kripto is not responsible for incorrect refund addresses provided by the user. If a wrong refund address is provided, BtcTurk | Kripto will not be responsible for the loss of funds.
Recovery fee: The return transfer fee + 1% recovery fee will be deducted from the funds. If the value of the wrong transfer does not cover the recovery fee, no recovery will be made.
Withdrawals to Wrong Cryptocurrency Address
Cryptocurrency transfers are irreversible. Withdrawal addresses are checked when being added to the withdrawal addresses list. Withdrawal addresses will only be accepted if they are compatible with the algorithm.
However, it is possible to add an incorrect address if it is compatible with the algorithm. Because of this, every withdrawal request is accepted after email confirmation. When a withdrawal request is created, an email is sent to the registered email address, including the withdrawal address, withdrawal amount, and a confirmation button/link. If the user clicks the confirmation button/link, the withdrawal transfer is confirmed and queued automatically. It is not possible to cancel a withdrawal process after email confirmation.
If the receiving address is verified by the algorithm, the transfer will be broadcast to the network, even if the address has not been created yet, and this transaction cannot be reversed.
It is not possible to refund or return transactions sent to the wrong address.